Security and Privacy policy

At ''DUKEDIRECT.CO.UK'' we offer fully secure online transactions, so you can shop whenever you want from home or work. In order to shop securely online using the Netscape Secure Server, you will need to use Netscape 3.0 and above or Microsoft Internet Explorer 3.0 which both support SSL (Secure Sockets Layer). All payments are totally secure and all purchases are covered by a refund and exchange policy.

We are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you through our regular newsletter and by updating this statement on our website. What information do we collect? We ask for your name, telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site(s), in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Web site(s) to help us develop and improve it further. What the data will be used for?


1. Your data will enable us and our processors to fulfill your order and to notify you about important functionality changes.


2. We will also send you email newsletters from time to time to inform you about our products, services, promotions and special offers. If you do not wish to receive email newsletters simply unsubscribe from the email at any time.


3. We comply with the standards, procedures and requirements laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.


4. We may from time to time make our mailing list available to other reputable companies whose products and services may be of interest to you. You can opt out at any time by checking the third party opt-out box in any of the areas where your details are requested on the website.


5. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.


One of the purposes for which we may disclose your address and post code details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy." Customer Feedback By providing your details on our website, you consent to the information you give us being processed for any of the purposes we have explained above. If you have any comments, queries or complaints relating to our privacy policy please email [email protected]


6. If you have any further questions, please contact us.